Cancellation Policy
All cancellations for play groups must be made by 7 a.m. the day of a scheduled service in order to avoid any additional charges. Any cancellations made after 7 a.m. will be charged a $10.00 play group cancel fee. If your team member arrives for a scheduled service and the dog is not available, or we are unable to gain access to your apartment, you will be charged in full for that service. Additionally, if your team member is en route to you, or an hour or less from your scheduled start time when we receive the cancellation, you will be charged in full.

We understand that things come up last-minute, but we do greatly appreciate limiting last-minute cancellations, as a spot is being reserved for your dog and it is difficult to fill that spot with little notice. Our team works hard, rain or shine, to give your dog the best playgroup experience possible, and last-minute cancellations directly affect their income. So, while the cancellation policy is in place for those times when unexpected things come up, we ask that you keep your set weekly schedule as consistent as possible.

Cancellations for overnight sitting must be made 48 hours in advance to avoid any additional charges. A $30.00 cancellation charge will apply for cancellations with less than 48 hours notice. A full charge of one night's stay will apply for any cancellations made with less than 24 hours notice.